Terms of Service (continued)
This page is part 2 of our Terms of Service and covers sections 13 to 25. Read part 1 (summary and sections 1 to 12).
13. Electronic signatures (Scope Sign)
13.1 Scope Sign lets you prepare documents for signing, collect electronic signatures (drawn, typed or uploaded), record a consent step and signing events, and produce a signed PDF and signing certificate.
13.2 Whether an electronic signature is valid and enforceable depends on the document, the parties and the law that applies. Some documents need a specific form of signature or witnessing. You are responsible for deciding whether Scope Sign is suitable for your agreement. We do not give legal advice, and templates we provide are starting points, not legal advice.
13.3 [v3 addition, 7 Oct 2026] The legal framework, in brief (general information only). [LAWYER TO CONFIRM all of 13.3 before publishing]
Australia: the Electronic Transactions Act 1999 (Cth) and the equivalent state and territory Acts generally let a signature requirement be met electronically if the method identifies the person and shows their intention, is as reliable as appropriate for the purpose (or is proven to have done so), and the other party consents to signing electronically. Some documents are excluded or have special rules, for example some deeds, witnessed documents, wills and powers of attorney, and these differ by state.
United Kingdom: electronic signatures are admissible in evidence under section 7 of the Electronic Communications Act 2000 and are recognised under UK eIDAS (the retained version of Regulation (EU) No 910/2014). Scope Sign provides a simple electronic signature, not a qualified electronic signature. Some documents, for example certain deeds and land registration documents, have extra requirements.
New Zealand: Part 4 of the Contract and Commercial Law Act 2017 generally allows legal requirements for signatures to be met electronically where the method adequately identifies the signatory and their approval, is as reliable as appropriate, and the parties consent. Some documents are excluded.
13.4 [v3 addition, 7 Oct 2026] Signers and authority. You must only send documents to the people who are meant to sign them, and only sign, or let someone sign, on behalf of a business or person with their authority. Signers can decline to sign and give a reason. Signers do not need a Scope account. You are responsible for keeping copies of the signed PDF and signing certificate you need, including after your subscription ends (section 20).
13.5 [v3 addition, 7 Oct 2026] How Scope Sign is provided. [PLACEHOLDER: "Scope Sign is built and operated by us" OR "Scope Sign uses [provider] for [signing / timestamping / certificates]", listed on our subprocessors page.] [CONFIRM: in-house or provider]
14. Third-party services
Scope works with third-party services such as Stripe and Google and Microsoft calendars. Your use of them is governed by their terms and privacy policies. We are not responsible for third-party services, but we will tell you if a change to one materially affects Scope.
15. Beta features
We may offer features marked beta, preview or early access. They may change or be withdrawn, may be less reliable, and are provided as they are, subject to section 18.1.
16. Availability, support and changes to Scope
16.1 We aim to keep Scope available and working well, but we do not promise uninterrupted or error-free service. We may carry out maintenance, and we will try to give notice of planned downtime.
16.2 Support is by email at hello@heyscope.io. We aim to reply within [PLACEHOLDER: 2] business days.
16.3 We may change, add or remove features. If we remove a feature that is a material part of what you pay for, we will tell you in advance where we reasonably can, and you may cancel and receive a refund of fees paid for the period after the change.
17. Confidentiality
We will keep your content confidential and use it only as these terms and our Privacy Policy allow. Our staff and contractors may access it only when needed to provide, support or secure Scope, or where the law requires, and they are bound by confidentiality obligations.
18. Consumer law, warranties, liability and indemnity
18.1 Your rights under consumer law. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term, that cannot lawfully be excluded, including under the Australian Consumer Law, the UK Consumer Rights Act 2015 or the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 ("non-excludable rights"). In Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law, and these can apply to business customers. [Lawyer: confirm the ACL wording and whether to rely on section 64A to limit liability to resupply or the cost of resupply for services not of a kind ordinarily acquired for personal, domestic or household use; and for NZ business customers, whether to contract out of the CGA under section 43 in writing.]
18.2 Disclaimer. Except for non-excludable rights and the promises we make in these terms, Scope is provided as it is and as available, and we do not make other promises about it, including that it will meet every need or that AI output will be accurate.
18.3 Limit on our liability. To the extent the law allows, and subject to 18.1:
(a) we are not liable for loss of profit, revenue, business, goodwill or data (except as stated in (c)), or for indirect or consequential loss;
(b) our total liability arising from or in connection with these terms or Scope is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and A$[PLACEHOLDER: 100];
(c) for loss or corruption of your content, our liability is limited to using reasonable efforts to restore it from our available backups.
18.4 What is not limited. The limits in 18.3 do not apply to liability that cannot be limited by law, or to loss caused by our fraud, wilful misconduct or [Lawyer: gross negligence, or other carve-outs].
18.5 Your part. Our liability is reduced to the extent that loss is caused by you, your team members, your clients, your content or your breach of these terms.
18.6 Indemnity. You agree to cover our reasonable losses and costs from a claim by a third party that arises from your content, your recordings, your dealings with your clients, or your breach of these terms or the law, except to the extent caused by us. [Lawyer to review scope and fairness under the unfair contract terms regime.]
19. Suspension and termination
19.1 You can stop using Scope and cancel at any time (section 5).
19.2 We may suspend or end your access, in whole or part, if:
(a) you seriously or repeatedly breach these terms or our Acceptable Use Policy;
(b) you do not pay fees when due, after notice under section 4.7;
(c) we reasonably need to, to protect Scope, other users or the public, or to comply with the law or a request from Stripe or an authority.
19.3 Where reasonable, we will give you notice and a chance to fix the problem first. In urgent cases (for example a security risk or unlawful content) we may act first and tell you afterwards.
19.4 We may end Scope for everyone, or end your subscription for any other reason, by giving you at least [PLACEHOLDER: 60] days' notice and refunding fees paid for the period after it ends.
19.5 Sections that by their nature should continue after termination (including 6, 7.3, 8.1, 9, 17, 18, 20 and 23) continue.
20. Data export and deletion
20.1 While your subscription is active you can export [PLACEHOLDER: what can be exported and in which formats, including files, media, recordings, transcripts, proposals, signed contracts with certificates, invoices and moodboards (PNG or PDF)].
20.2 After your subscription ends or your account is closed, you will have [PLACEHOLDER: 30] days to export your content. After that, we will delete your content within [PLACEHOLDER: 90] days, including from backups, unless the law requires us to keep it. Signed contracts and invoices you need for your records should be downloaded before then.
20.3 If we suspend your account for non-payment, we will give you at least [PLACEHOLDER: 30] days' notice by email before deleting any content.
21. Changes to these terms
21.1 We may update these terms, for example to reflect changes to Scope or the law. We will give you at least [PLACEHOLDER: 30] days' notice of material changes by email or in Scope, unless a change is needed sooner for legal or security reasons.
21.2 If you do not agree with a material change, you can cancel before it takes effect and we will refund any fees paid for the period after that date. If you keep using Scope after the change takes effect, the updated terms apply.
22. Notices
We will send notices to the email address on your account. You can send notices to hello@heyscope.io or our address in section 25.
23. Governing law and disputes
23.1 These terms are governed by the laws of [PLACEHOLDER: state], Australia. The courts of [PLACEHOLDER: state] and courts that can hear appeals from them have non-exclusive jurisdiction.
23.2 If you are a consumer in the UK or New Zealand, you keep the protection of the mandatory laws of where you live, and you may bring proceedings in your local courts. [Lawyer to confirm.]
23.3 If there is a dispute, please contact us first at hello@heyscope.io. We will try to resolve it in good faith within 30 days before either of us starts proceedings, except for urgent relief.
24. General
24.1 Entire agreement. These terms and the documents in section 1.2 are the whole agreement about Scope between you and us.
24.2 Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, but we will take reasonable steps to limit their effect.
24.3 Transfer. You may not transfer these terms without our consent. We may transfer them to a successor to our business, and will tell you if we do.
24.4 Severability. If part of these terms is unenforceable, the rest still applies.
24.5 No waiver. If we do not enforce a right straight away, we can still enforce it later.
24.6 Relationship. Nothing in these terms creates a partnership, employment or agency relationship.
25. Contact
[PLACEHOLDER: company legal name]
ABN [PLACEHOLDER]
[PLACEHOLDER: address]
hello@heyscope.io